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General Website Questions

General Web Site FAQs

* Question: I forgot my password. Is there a way to retrieve my password information from the site?
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* Answer: Yes. On the Login Screen, there is a link labeled 'Forgot your Password?'. Click on that. On the next screen, either enter your name as if appears in the profile or enter your email address as it appears in the profile. NOTE: The 'Forgot my Password' function will not work unless you have a valid email address listed in your User Profile. 
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* Question: I would rather not login every time I come to the site. Can't I save my password?
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* Answer: Yes you can! Simply check the box labeled 'Remember Login Info?' on the login screen, and the web site will store a cookie on your computer. Every time you click Login, the web site will automatically log you in; however, you will still need to enter your login information if you visit the web site on a different computer. NOTE: We highly recommend that you DO NOT save your login information if you are accessing the web site on a public computer.
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* Question: The web site automatically logs me in every time I click Login. How can I get the login screen back?
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* Answer: You need to discard the login cookie on your machine. To do so, log in and click 'User Profile'. Check the box labeled 'Discard Remember Login Info', and click the Save Settings button at the bottom of the
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* Question: How can I change the user profile/login so the web site knows I am Resident 2, not Resident 1?
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* Answer: When you first log in, you should see the welcome text at the top of the resident home page. (Welcome Lance, click here if you are Mary). This welcome text indicates which user profile is currently active. To switch profiles, simply click the link next to your name. This will cause any content you create to correctly reflect your name. 
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* Question: I would like to have my information completely removed from the web site, but I still want to get important emails that are sent out to the community. Is that possible?
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* Answer: If you do not wish to have access to the web site, but would still like to take advantage of periodic updates, please contact the web site administrator under the 'Contact Form' feature, and ask to have your 'account hide' parameter changed to allow this. If you prefer to be removed completely from the web site, with no access or emails, you may instead ask for your account to be disabled. I would highly discourage deleting your account, as you will no longer receive critical HOA and Board Of Directors’ emails.
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* Question: Can I control my account privacy?
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* Answer: You can manage privacy preferences at any time. These settings allow you to control what information is displayed to other residents and visitors to the website. Specifically, you can hide information from the community directory and choose which contact information is used if you're a board/committee member. To manage your preferences:
* Log into your community website
* Click your name in the top right
* Click "Account Settings"
* Click the "Privacy" tab
* Choose your level of privacy
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* Question: What is a “What’s Happening” email, and how do I receive email?
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* Answer: A What's Happening email is an automatically scheduled, generated feature of our website that provides a summary of upcoming events and new website content that registered residents can choose to receive through their account privacy settings. It's a great way to keep informed about changes to the website, namely: upcoming events, and new forum topics and comments, news articles published, documents uploaded, classified ads and recipes posted, photo gallery photos uploaded, surveys created, and online dues payment available. If no new content or upcoming events have been posted to the RiverGlade website, then no What’s Happening email will be generated or sent. At the inception of our website, this email will be generated on a weekly basis for registered residents, and in the future, based on feedback from homeowners, changed to a monthly delivery.